NRI FAQ

• Completely filled and signed application form.
• Premium payment instrument.
• Benefit Illustration (BI) - Every NRI application form must be accompanied with a self- attested illustration for the insurance product being purchased.
• Premium Calculator sheet.
• NRI questionnaire.
• Risk profiler.
• Unit-Linked declaration.

The following self-attested supporting documents are required :

1. Passport copy – will act as an ID proof & age proof.
2. Bank Account Proof (NRE/NRO) - Cheque copy of the account.
3. Photograph – a recent passport size photograph, less than 6 months old.
4. Address proofs document for:
   • Mailing Address – Can be an Indian address or the current NRI residence address.  Proof for the same should be submitted as per the AML residence proof guidelines.
   • Permanent Address - Mentioning the permanent address is a mandatory requirement and should be accompanied with a proof for the same.
     It should be an Indian Address only.
     The passport can be used as an address proof as long as the address filled in the application form is the same as the address mentioned in the passport. Else, another document needs to be submitted as address proof (as per the AML guidelines).
5. Income proof, if required.

• Annual
• Semi-Annual
• Quarterly
• Monthly – only possible with an ECS (Electronic Clearing System) or Auto Debit (Auto Debit is currently available with Axis Bank only)

1. Net Banking

   Online premium payment enables you to make renewal premium payments towards the policies through our website.
   To avail this facility, you need to choose the ‘Pay your Premiums Online’ option. Payment options for renewal premium payment are:

   • Credit Card
     - Master Card
     - Visa Card
     - Diners Club International Card
     - American Express Card

   • Net Banking
     Banks for which Net Banking facility is available are:
     - ABN Amro Bank
     - Axis Bank
     - Bank of Baroda – Retail
     - Bank of Baroda – Corporate
     - Bank of India
     - Centurion Bank
     - Corporation Bank
     - City Union Bank
     - HDFC Bank
     - ICICI Bank
     - IDBI Bank
     - IndusInd Bank
     - Indian Overseas Bank
     - Karnataka Bank
     - Kotak Mahindra Bank
     - Oriental Bank of Commerce
     - Punjab National Bank – Retail
     - Punjab National Bank – Corporate
     - State Bank of India
     - South Indian Bank
     - Union Bank of India
     - Yes Bank

2. Payment through Credit Card
   You may use the convenience of an International Credit Card (MasterCard, Visa Card, Diners Club International Card & American Express Card) to make the premium payments. You need to submit the Credit Card Standing Instruction Form along with a clear photocopy of the front side of the Credit Card. The form can be submitted at the NRI SPOC office or mailed at our communication address.

3. Cheque / Demand Draft
   If you opt to pay the premiums through cheques, the cheque needs to be drawn in favor of "PNB MetLife India Insurance, Policy Number xxxxxxxx". You need to mention your name and contact number on the reverse of the cheque.
   In case you choose to make the premium payments through demand drafts, the demand draft needs to be drawn in favor of "PNB MetLife India Insurance” payable at Delhi. You need to mention the name, policy no. and contact no. on the reverse of the demand draft.
   Please note, only cheques and demand drafts in Indian rupee denominations will be accepted.
   The premium cheques can either be submitted at our NRI SPOC office or mailed at our communication address.
4. Electronic Clearance System (ECS)
   ECS is an automated facility which debits the premium from the bank account specified, on the premium due date. In case of the premium due date falling on a holiday, the premium amount would be deducted on the next working day. Premium payment for ECS locations under the Non-rolling settlement category may not be deducted on the premium due date. This is applicable for all active (in force) policies.
   To avail this facility, you have to submit the ECS form along with a cancelled cheque.
   Please note that the ECS facility can be availed only through NRE / NRO accounts & premium will be debited in Indian currency only.
5. Auto Debit through Axis Bank
   You can make payments by directly remitting money from your Axis Bank NRE / NRO account. To avail this facility, you have to submit the Auto Debit Standing Instruction Form along with a cancelled cheque.

A policy lapses when the policy holder fails to pay the premiums even within the grace period. In this case, all benefits under the policy are lost.  The policy can be reinstated by submitting a request for reinstatement in writing along with the required documentation and paying all the due premiums (till the reinstatement date). Please refer to the product specific T&C for exact guidelines on lapsation.

Claims will be paid out by PNB MetLife India Insurance Co. Ltd. only in rupees by credit to NRE / NRO account of the nominee, if the same is a non-resident Indian. In case the nominee is an Indian, it can be paid in Indian currency via cheque or through direct credit to your Indian bank account.